Terms of Use & Terms and Conditions

This website is owned and operated by Crafted By Joanna LLC, a limited liability company organized in the United States. These Terms apply to every visitor, user, and customer, and they cover all product lines, collections, and services we offer through our website and connected sales channels.

We may update or revise these Terms from time to time to reflect changes in our business, our products, or applicable law. When we do, we'll post the updated version here and refresh the "Last updated" date above. Your continued use of the site or any purchase you make after changes are posted means you accept the revised Terms, so we encourage you to review this page periodically.

These Terms work alongside our other policies, including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy. Where relevant, those policies are incorporated into these Terms by reference.

To place an order or create an account, you must be at least the age of majority in your state or province of residence (generally 18), or you must have the consent and supervision of a parent or legal guardian. By using our site, you represent that you meet these requirements.

When you create an account with us, you agree that:

• You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your device.
• You accept responsibility for all activity that occurs under your account.
• The personal information you provide is accurate, current, and complete, and you will keep it up to date.

We reserve the right to refuse service, suspend, or terminate accounts at our discretion, including where we reasonably believe the account has been used in violation of these Terms or in connection with fraudulent or unlawful activity.

We work hard to display our products and their details — including colors, materials, dimensions, and pricing — as accurately as possible. That said, we cannot guarantee that your device's display will reflect colors and finishes exactly, and slight variation is normal, especially for handmade or made-to-order items.

Product descriptions, images, and specifications are provided for general information and may change without notice. We do not warrant that product descriptions or other content on the site are complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or modify our offerings at any time without notice. If a product you ordered becomes unavailable, we will notify you and offer a replacement, backorder, or refund.

All prices are listed in U.S. dollars (USD) unless otherwise noted and are exclusive of applicable taxes and shipping charges, which are calculated and shown at checkout.

We accept the payment methods displayed at checkout, which may include major credit and debit cards and third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method and authorize us (or our payment processor) to charge the full order amount, including taxes and shipping.

Despite our best efforts, a small number of items may be mispriced or contain typographical errors. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we are unable to reach you, we may treat the order as cancelled and issue a full refund for that item.

We reserve the right to change prices, promotions, and discounts at any time. Any taxes, duties, or fees imposed by your jurisdiction are your responsibility unless stated otherwise.

When you place an order, you are making an offer to purchase the items in your cart subject to these Terms. An order confirmation email acknowledges that we received your order; it does not constitute acceptance of your order.

We reserve the right to accept, decline, limit, or cancel any order for any lawful reason, including suspected fraud, payment issues, errors in pricing or product information, or stock limitations. If we cancel an order after payment has been taken, we will issue a refund to your original payment method.

Once your order is accepted and processed, a contract for the sale of those products is formed between you and Crafted By Joanna.

We ship to the destinations listed at checkout. Estimated processing and delivery times are provided for convenience and are not guaranteed, as shipping carriers and circumstances beyond our control can cause delays.

Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise required by applicable law. If your order arrives damaged or you experience a delivery issue, please contact us promptly so we can help resolve it.

For full details on shipping options, costs, and timelines, please refer to our Shipping Policy.

We want you to love your purchase. Our complete return, exchange, and refund process — including eligibility windows, condition requirements, and any items that are final sale (such as custom, personalized, or made-to-order pieces) — is described in our Returns & Refunds Policy, which forms part of these Terms.

Unless stated otherwise in that policy or required by law, refunds are issued to the original payment method once a returned item is received and inspected. If you have any questions about a return, please reach out to us at the contact details below.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Specifically, you agree not to:

• Use the site in any way that breaches any applicable local, national, or international law or regulation.
• Attempt to gain unauthorized access to our site, servers, or any system or network connected to our site.
• Introduce viruses, malware, or other harmful or malicious code.
• Use any robot, scraper, or other automated means to access, copy, or harvest content or data without our permission.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the site to transmit unsolicited advertising or spam, or to engage in fraudulent activity.

We reserve the right to restrict, suspend, or terminate your access to the site if we reasonably believe you have violated these standards.

All content on this website — including our brand name, logos, product designs, images, photographs, graphics, text, and the overall look and feel — is the property of Crafted By Joanna LLC or its content creators and licensors, and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may view, browse, and print content for your own personal, non-commercial use in connection with shopping with us. You may not otherwise copy, reproduce, republish, distribute, modify, sell, or create derivative works from any of our content or designs without our prior written permission.

The Crafted By Joanna name and any associated logos and product names are trademarks of Crafted By Joanna LLC. Nothing in these Terms grants you any license or right to use them.

If you submit reviews, comments, photos, or other content to us or through the site, you agree that your contribution is accurate, is your own original work, and does not violate any law or the rights of any third party. Your content must not be unlawful, obscene, abusive, defamatory, harassing, or infringing.

By submitting content, you grant Crafted By Joanna a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, edit, display, publish, and distribute that content in connection with our business and marketing, in any media. You retain ownership of your content.

We are not obligated to monitor user submissions, but we reserve the right to review, edit, or remove any content at our discretion — including content that, in our opinion, violates these Terms — and to suspend or terminate the accounts of users who repeatedly do so.

Our website may contain links to third-party websites, services, or resources (such as payment processors, shipping carriers, or social media platforms) that are not owned or controlled by us. We provide these links for your convenience and are not responsible for the content, policies, or practices of any third party.

When you use a third-party service in connection with our store, you may also be subject to that third party's own terms and privacy policies. We encourage you to review them. Your dealings with any third party are solely between you and that party.

Our website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Crafted By Joanna disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the site will be uninterrupted, timely, secure, or error-free, or that the site or the servers that make it available are free of viruses or other harmful components.

Nothing in these Terms is intended to exclude or limit any rights or warranties you may have under applicable consumer protection laws that cannot lawfully be excluded or limited.

[Operator note: tailor this disclaimer to the specific product lines you sell — products carrying higher safety risk may warrant additional, product-specific language reviewed by an attorney.]

To the fullest extent permitted by applicable law, Crafted By Joanna LLC, its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or relating to your use of (or inability to use) the website or any products purchased through it.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the site, or any product will not exceed the amount you paid for the product giving rise to the claim.

These limitations apply regardless of the legal theory on which the claim is based and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

You agree to indemnify, defend, and hold harmless Crafted By Joanna LLC and its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your breach of these Terms, your misuse of the site, your violation of any law, or your infringement of any third-party right.

These Terms and any dispute or claim arising out of or in connection with them or your use of the site will be governed by and construed in accordance with the laws of the State of [state — e.g., Kansas], United States, without regard to its conflict of law principles.

You agree that any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in [county/state], except that either party may seek relief in small claims court where available, and either party may seek injunctive relief for intellectual property infringement.

[Operator note: if you wish to require arbitration and/or include a class-action waiver, have an attorney draft that language to ensure it is enforceable in your jurisdiction.]

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. No waiver will be effective unless made in writing.

We may modify these Terms at any time by posting the revised version on this page and updating the "Last updated" date. Material changes will take effect when posted. By continuing to use the site or place orders after changes are posted, you agree to the updated Terms. If you do not agree to the changes, please stop using the site.

If you have any questions about these Terms, your order, or our policies, we're happy to help. Please reach out:

Crafted By Joanna LLC 1413 Dean Ave. Junction City, KS 66441 United States

Phone: (385) 630-3116 Email: hello@craftedbyjoanna.com